Cancellation & Rescheduling

Rescheduling Process

If you wish to reschedule, and are eligible to do so (review the below policies if you are not sure),

please follow this link: https://firstaid4u.ca/rescheduling-request/

This link is only to change the date of your course, whether you wish to attend a later date or earlier date. If you are interested in upgrading your booking/changing the level of training, please contact us directly for further assistance.

IMPORTANT: Only the customer of the booking is able to reschedule. If you are the participant, you must contact the customer of the booking to proceed with rescheduling. 

Cancellation Process

To cancel an eligible booking, please contact us directly for one of our agents to assist further. 

Cancellation Policies

Blended Courses

Blended Courses (courses that are half online and half in-class) cannot be cancelled once registered, as they are accompanied with an online course. However, your in-class portion can be rescheduled with a $25.00 administrative fee (per person), as long as the request is made with more than 7 Business Days notice of the in-class start date.

Ex. your course begins January 8th at 9am, January 1st at 9am would be the cut off to change your booking. 

 

Fully In-class Courses

There is a $25 fee (per person) to cancel or reschedule your booking. However, all bookings are final and non-refundable two days (48 hours) before your course starts. 

No cancellations or rescheduling can be made within two days/48 hours of your course.

Ex. your course begins January 3rd at 9am, January 1st at 9am would be the cut off to change your booking. 

 

Online Courses

For our courses completed fully online; WHMIS, Psychological First Aid, etc.  Once purchased, they cannot be cancelled or refunded due to the nature of online courses. 

 

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