If you wish to reschedule, and are eligible to do so (review the below policies if you are not sure), please notify us of your request though our CONTACT FORM please ensure you reference your booking number when doing so.
To expedite the process as well, please have a date in mind when contacting us (links below to see upcoming dates).
Once our service team has reviewed your request, they will confirm with you and rescheduling fees will be applied when we move your booking.
**You do not need to register for a new course, simply view dates and let us know and we will update your current booking**
Blended Courses (courses that are half online and half in-class) cannot be cancelled once registered, as they are accompanied with an online course. However, your in-class portion can be rescheduled with a $25.00 administrative fee (per person), as long as the request is made with more than 7 Business Days notice of the in-class start date.
Ex. your course begins January 8th at 9am, January 1st at 9am would be the cut off to change your booking.
Fully In-class Courses
There is a $25 fee (per person) to cancel or reschedule your booking. However, all bookings are final and non-refundable two days (48 hours) before your course starts.
No cancellations or rescheduling can be made within two days/48 hours of your course.
Ex. your course begins January 3rd at 9am, January 1st at 9am would be the cut off to change your booking.
For our courses completed fully online; WHMIS, Psychological First Aid, etc. Once purchased, they cannot be cancelled or refunded due to the nature of online courses.